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In your assistance thread, you desire to be considerate, clear and succinct. A wrong example would be: Hey dude, there's a problem with your @ #$1 plugin. Don't create * &% if it doesn't work. I squandered X hours on this foolish thing. Care to help? If you write in an accusatory tone like that, you will come off as an A$$.

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You need to be mindful that you are asking a professional to take their valuable time and answer your concern totally free. Among the best method to lionize is list everything you have done up to that point to fix the issue.  Learn More  reveals that you are not some troll who simply desire others to do their work for complimentary of charge.

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For some reason, I'm can't get it to work right, and I would truly appreciate if you can assist me with it. I'm utilizing Word, Press variation: Plugin Call variation: I did this: I expected the plugin to do this: Instead it did this: (Include any mistake messages here) My website is hosted with: I have tried the following options: I attempted the issue in the following web browsers: Thank you for taking your time out to assist.

Periodically, they might ask to see your site's URL and/or the list of plugins you have actually triggered. After you have created the support thread, you can always well reach out to the designer on twitter which can assist your chances of getting a faster action. An example tweet would be: Hey @twitterhandle, I am having a problem with Plugin name.

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Keep in mind: Enable for at least 24 hr to get an action. You don't know what timezone the author is in, and what their existing work schedule appears like. Whatever you do, please DO NOT call them even if you see their number noted on their website. You also do not desire to SPAM all of their interaction channels.

Assistance thread + Tweet + Facebook Message + Email + Business Phone call = Commercial Plugin + Themes When utilizing a business plugin or theme, it is always recommended to utilize the suitable channels of assistance. A lot of business products like WPForms, Elegant Styles, Beast, Insights, All in One SEO, and so on have actually designated support areas.